FAQ
Find your answers here
What is Pawvaluxe?
Pawvaluxe is a premium pet accessory brand offering stylish, durable, and high-quality products for pets. Our mission is to bring comfort and luxury to your furry friends.
Where do you ship to?
We ship to customers in USA, Europe, and other countries worldwide. Please note that shipping times may very depending on your location.
How long does shipping take?
USA & Europe: 7-14 business days.
Other countries: 10-20 business days.
Shipping times may vary during holidays or unforeseen circumstances.
Do you offer free shipping?
Yes, we offer free shipping:
For your first order, regardless of the amount.
For orders over $50.
Do you offer discounts or promotions?
Yes, subscribe to our newsletter to receive updates on exclusive discounts, promotions, and arrivals.
What is your return policy?
We offer a 30 day return policy. If you're not satisfied with your purchase, you can return it in its original condition. Please visit our Refund policy page for more details.
How do I return an item?
To initiate a return, contact us at support@pawvaluxe.com with your order number and reason for the return. Our team will guide you through the process.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.